That afternoon they called me for what I was expecting to be a notification of the car being ready. Instead it was to let me know they had damaged it. Apparently the alignment tech left the alignment fixture still attached to the passenger side front wheel as he drove it off the rack. It hit the fender just behind the wheel and then pulled the fixture off the wheel, scratching it.
The Manager was very apologetic, had already contacted his body shop and had someone over to look at it. I was concerned not knowing who his "body shop" was, so I set my expectations of only OEM parts and let him know how particular I was. We mad arrangements for me to bring it back in just over a week and how they would pay for a rental.
I picked it up yesterday and looked it over closely. Even with the knowledge that it had happened I could not find any indication of it being repaired, I was very impressed with the quality of the work. When speaking to the Manager I thanked him for replacing the wheel, I found out they had it "repaired" and had used a wheel repair shop I have used twice in the past. It looked perfect, actually better than it had before because they removed the road rash from it as well.
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